Policy

Security and Confidentiality

Website security, cookies and confidentiality

Secure Sockets Layer (SSL) Certificates

This site was built using the website building platform, Squarespace, who equip all their sites with Secure Sockets Layer (SSL) certificates. SSL is a standard security technology for establishing a secure, encrypted link between a website and its visitors.

Learn more about Squarespace and security –

Cookies

This site uses cookies to help improve and protect the site and its services. For example, cookies may be used to track patterns of behaviour among visitors, with that information being used only to provide broad, non-personal statistical feedback of site usage and to monitor security. By continuing to use the site, you agree to the use of cookies.

Learn more about cookies –

Confidentiality

Whether you are purchasing products or services, or simply making contact, your information will be treated confidentially and will not be passed to any third party. If you subscribe to a newsletter, any information you supply (e.g. your email address) will be held securely by Mailchimp for the duration of your newsletter subscription and will not be passed to any other party.

Learn more about Mailchimp and security –

Secure Payments

All major cards, PayPal and Apple Pay

Secure payments from all major credit cards

Powered by Stripe, this site is equipped to receive secure payments from all major credit cards. Stripe is a Payment Card Industry (PCI) compliant payment gateway offering the highest level of security for online transactions.

Learn more about Stripe –

PayPal

With PayPal, you can pay securely for any products without entering any credit or debit card information.

Learn more about PayPal –

Apple Pay

With Apple Pay, you can pay securely without entering any credit or debit card information. Apple Pay is currently available for physical products only, and you must be browsing using Safari through the latest iOS 10 on your device or macOS Sierra on your desktop.

Learn more about Apple Pay –

Delivery of Physical Products

Hidden Primate® greeting cards

Despatch

Orders of Hidden Primate® products placed before 5 p.m. (GMT) on Thursdays will be despatched on the subsequent Saturday.

Delivery to Scotland and the UK

£3 – Royal Mail First Class. Should arrive within 2 working days of despatch. Shipping upgrades are available at checkout.

Delivery to Europe

£8 – Royal Mail International Standard. Should arrive within 4-6 working days of despatch. Shipping upgrades are available at checkout.

Delivery to Outside Europe

£15 – Royal Mail International Standard. Should arrive within 6-8 working days of despatch. Shipping upgrades are available at checkout.

Delivery of Digital Products

We Love Grids® digital papers

Downloads

We Love Grids® digital papers become available to download immediately upon completion of payment. You will be emailed a link, and once the link is clicked you will have 24 hours to download the file. If there are any issues, please contact me.

Returns

Changing your mind or faulty products

Hidden Primate® Cards

If you wish to cancel your order, please contact me within 14 days of receiving the goods. You will then have a further 14 days to return the goods in their original packaging, unopened and unmarked. The cost of the goods and of the original outward delivery will be refunded within 14 days of receiving the returning goods. In the case of cancelations, the costs of return delivery cannot be refunded. Any cards damaged in transit will be fully refunded or replaced. It may not be cost-effective to return damaged cards, so please contact me first.

We Love Grids® Digital Papers

Due to their nature, digital products are un-returnable and are, therefore, non-refundable. However, please contact me if you have any issues or concerns.

The Environment

Materials used

Paper & Printing

Hidden Primate® cards are digitally printed by printed.com on high quality textured paper, sourced from sustainably-managed forests.

Learn more about printed.com –

Envelopes

Hidden Primate® cards are supplied with Colorplan envelopes, made by G.F. Smith with paper sourced from sustainably-managed forests.

Learn more about G.F. Smith –

Packaging

Hidden Primate® cards are packaged in protective sleeves supplied by Eco-craft. They're made from annually-renewable corn starch and are fully-biodegradable and compostable. Read about Eco-Craft's environmental policy here: www.eco-craft.co.uk

Learn more about Eco-craft –

Downloads

We Love Grids® digital papers are PDF files to be downloaded and printed at home when required. By only printing what we will actually use, use of digital paper is an approach to consumption that can help reduce material wastage.

Intellectual Property

This website, its contents and product trade marks

This Website

This website is designed and maintained by Stuart Cockburn at I Love Grids®. Unless otherwise stated, content of this site is copyright © Stuart Cockburn 2007-18. Moral Rights Asserted.

Registered Trade Marks

I Love Grids®, We Love Grids®, Hidden Primate® and Free All Birds® are registered trade marks belonging to Stuart Cockburn © 2007-18.

We Love Grids® Digital Papers

We Love Grids® digital papers are designed with the purpose of being helpful to you in your creative processes. Please do not distribute or re-sell digital or physical copies of We Love Grids® products, and if you use them in a commercial project, please ensure they form only part of your greater creative work. Thank you.